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DESCRIPTION:Click for Latest Location Information: http://edw2014.dataversity.net/sessionPop.cfm?confid=79&proposalid=5983\nAfter last year presentation to EDW on BPM, this presentation builds on top of it to show case a IT Service Management Big Data use case that takes one of the Incident Management processes to predictive maturity.\nThe work presented describes a new and novel approach in the IT service management, switching processes from reactive to proactive mode. Using data that was previously ignored and now supported on Machine Learning, including concepts that allow Problem Managers to dig into incidents that have not just occurred but also the ability to analyze the incidents that have not yet occurred, helping in the identification process, root-cause analysis and propogation of solution into the environment.
DTSTART:20140430T114500
SUMMARY:Predictive Analytics Lessons From Incident Predictability at Intel
DTEND:20140430T122959
LOCATION: See Description
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