We often see a disconnection between conceptual and logical data models when the former represents the business, and the latter, the system. We can take the metadata from shared documents* and bridge the gaps between them.

*Note: the term 'documents' is used here to mean any records or electronic content, including spreadsheets and reports attached to email or stored in shared repositories

The key is to identify activities that characterize the core entities in an organization. The metadata associated with them illustrates relationships and hierarchies that inform logical data models, which benefit projects.

So, a well-designed and executed document management strategy can also be a tool for improving systems based on business priorities.

Key points:

• Spreadsheets and other docs contain valuable metadata on business processes.
• Document sharing and stewardship illuminates use cases for system analysis and design.
• Metadata can be used to update or fill gaps between conceptual and logical models.
• Accurate models improve planning and streamline development projects.
• This approach provides additional return on investment for Content Management.